WELCOME TO THE CONSUMER CODE

The Consumer Code for Home Builders gives protection and rights to purchasers of new homes, ensuring that all new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.

CODE REVIEW

Having considered responses to its review of the Code, which closed on 31 October 2015, the Management Board sought views on some specific changes to the Code and the guidance provided to home builders, while maintaining its overall aims and objectives. The closing date for responses was 30 April 2016.

Those responses are now being considered and while the Code documentation is still being finalised, the significant changes that are being made are highlighted in our latest newsletter which can be downloaded here: stakeholder-update-autumn-2016

Purpose of the Code

Why the code was introduced

The aim of the Code is to ensure that all new home buyers:

  • are treated fairly at all times
  • are given reliable information about their purchase
  • know what service levels to expect
  • know how to access the dispute resolution scheme

Training and Guidance

Help to comply with the Code

There is free on-line training available to help home builders and affiliated companies, including estate agents and solicitors, to comply with the Code requirements.

There are currently around 16,000 builders signed up to the Code through registration with the warranty bodies. Many of these have received training on how to comply.

Handling Complaints

Where to go with a dispute?

If a home builder fails to meet the requirements of the Code, the home buyer can make a complaint to the Code’s independent Dispute Resolution Scheme. Disputes are resolved using an adjudication process.

During this process, a trained adjudicator reviews written submissions from both parties and issues an award based on his or her conclusions. This Dispute Resolution Scheme is independent of the Home Warranty Bodies.