Dispute Resolution Scheme

Until the Consumer Code was introduced, a home buyer who felt that they had a claim against their builder, as a result of their builder’s action or inaction, would have to have taken a case to court if the matter was not covered by their Home Warranty scheme.

Under the Consumer Code, not only are the builder’s responsibilities more clearly laid out, there is also a low-cost, speedy, independent dispute resolution scheme that will determine a builder’s responsibilities, without the customer having to take to legal action.

The scheme applies to complaints within the first two years from the start date of the home warranty cover and has a maximum award of £15,000.

• How does it work?
• Process Summary
• Adjudication Findings