Consumer Code for Homebuilders

The consumer Code for Homebuilders is an industry lead scheme which gives protection and rights to purchasers of new homes, ensuring that new homebuyers are treated fairly and are fully informed about their purchase before and after they sign the contract.

All builders registered with the one of the supporting new home warranty bodies agree to comply with the Code's requirements. The Code benefits both homebuyers and home builders by aiming to improve on the already high levels of customer satisfaction and therefore enhancing the reputation of the industry.

The Code applies to all homebuyers who reserve to buy a new or newly converted home, on or after 1st April 2010, built by a home builder registered with one of the supporting warranty bodies.

Training for Homebuilders

There is free on-line training available to help home builders and affiliated companies, including estate agents and solicitors, to comply with the Code requirements.

There are currently around 16,000 builders signed up to the Code through registration with the warranty bodies. Many of these have received training on how to comply.

Homebuilder Toolkit

A homebuilder toolkit is available through your warranty provider to help builders, particularly smaller companies to comply with the Code. The toolkit contains information such as a builder checklist and sample reservation agreement as well as information about the dispute resolution scheme, warranty information and Code display materials.

On-line training courses

The course is designed for customer facing staff who need to have an understanding of the Consumer Code. After self-registration and approval, it takes about 30 minutes to complete the course.

Click on the relevant link below for the instructions (in pdf format) on how to access and run the course.

In-house training

Further individual in-house training events may be available; for further information, please contact your warranty provider:

On-line E-Learning

A free on-line learning course is now available for builders registered with one of the warranty bodies that support the Consumer Code, or for companies who are affiliated to registered builders such as estate agents, solicitors, etc. Staff from affiliated companies will need details of the registered builder (including their registration number if appropriate) that they are affilated to when registering for the course.

The course is designed for customer facing staff who need to have an understanding of the Consumer Code. After self-registration and approval, it takes about 30 minutes to complete and leaners can prnint a certificate at the end if they have passed the test.

Click on the relevant link below for the instructions (in pdf format) on how to access and run the course.