Monitoring and Feedback

The Code aims to make a positive difference to the service builders provide to new home buyers. To gauge its impact, feedback is gathered in a number of ways, including mystery shopping surveys, audits and by monitoring customer satisfaction levels.

As well as reporting results back to the industry, Government and consumer interest bodies, the findings will be considered in reviews of the Code to ensure that best practice and the changing needs of home buyers and the home-building industry are met. Feedback is always welcome and any thoughts or suggestions about the Code should be sent to secretariat@consumercodeforhomebuilders.com.

• Mystery Shopping
• Reviewing the Code