Consumer Code for Homebuilders

The Consumer Code for Homebuilders is an industry lead scheme which gives protection and rights to purchasers of new homes, ensuring that new homebuyers are treated fairly and are fully informed about their purchase before and after they sign the contract. The Code applies to all homebuyers who reserve to buy a new or newly converted home, on or after 1st April 2010, built by a home builder registered with one of the supporting warranty bodies.

If you are acting for a homebuilder or homebuyer, you need to be aware of the Code and ensure that your clients are also fully aware of its requirements.

Help to comply with the Code

There is free online training to help understand how builders must comply with the Code. There is also a toolkit available through the warranty bodies to help builders comply with the Code requirements, which includes a model reservation agreement.

Homebuilder Toolkit

A homebuilder toolkit is available through your warranty provider to help builders, particularly smaller companies to comply with the Code. The toolkit contains information such as a builder checklist and sample reservation agreement as well as information about the dispute resolution scheme, warranty information and Code display materials.

Toolkits coming soon

On-line training courses

The course is designed for customer facing staff who need to have an understanding of the Consumer Code. After self-registration and approval, it takes about 30 minutes to complete the course.

Click on the relevant link below for the instructions (in pdf format) on how to access and run the course.

Consumer Code for Homebuilders

Help to comply with the Code

Homebuilder Toolkit

On-line training courses

Learn more about the Code